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Premium Squarespace Template FAQs
FAQs
Q: What is your return policy?
Returns on Squarespace templates are only permitted before we deliver or install your template onto your website (into your Squarespace account). PLEASE ensure that you understand this is a Squarespace 7.1 template and is not compatible with other website builders or versions of Squarespace.
Q: I don’t have a Squarespace account yet. What email should I use to log into Squarespace?
Any email address will do and doesn’t really matter much, especially if you plan to get a professional email (i.e. hello@yourwebsite.com). Don’t worry about getting a professional email yet, either…Squarespace will even give you your first year of professional email via Google Workspace when you sign up for a paid Squarespace plan!
I suggest using a personal email you already have (or creating a free personal Google email specifically to use with “business”-related things). This way, you’ll always have access to this email address if you decide to cancel any professional/website-specific emails in the future.
You’ll be able to connect this sign-in email and the professional Google Workspace email you’ll actually use to communicate with your audience/clients via this method.
Q: What if I already have an existing website?
Great! If you already have a Squarespace website and are purchasing a template to add to your current site, Our process is to add all off the pages of the template to your existing site under “not-linked” section. We’ll ask you to fill out this questionnaire if you already have a Squarespace website so we successfully integrate it to your liking.
Note: We do NOT integrate the template into your already existing content. Meaning, for instance, we do not take the words and photos you already have written and uploaded onto your site and put them into the template pages for you. What you have already on your site and what we install are separate and up to you to edit. IF you do want this service, please consider purchasing our customized template package that can include all of your existing content. Use discount code CUSTOMUPGRADE when you purchase your customized template package in order to get this template for free.
Please note that we cannot add our templates into other website builders other than Squarespace (7.1). If you have a website elsewhere, you need to start fresh with Squarespace. See this resource for more info.
Please bear with us, installing a template into an existing site can be more time consuming than providing you with a template from scratch.
SQUARESPACE SUBSCRIPTIONS AND DOMAINS
Q: Do I need a domain and/or Squarespace paid plan before buying a template? Nope! Just a Squarespace login is necessary to get started! We can start to build your website without your specific domain and you can purchase and connect your own domain afterwards using this guide.
DON’T purchase a Squarespace paid plan before we deliver you your template if you haven’t already - we can get you 20% off your annual plan as a web design customer!
Also - bonus thing to note - if you don’t have a Squarespace plan OR a domain yet, it can be a good idea to wait to purchase your domain until after purchasing your Squarespace plan because it will come with a free domain for one year! If you already purchased a domain with Squarespace and then sign up for an annual Squarespace subscription billling plan within a year of your domain purchase, contact Squarespace for a retroactive application of their free domain offer.
Q: What if I already have a domain? Please note, if you already have purhcased a domain elsewhere, the process to transfer your domain can take around a week in some cases. Meaning that your website may not be able to be live with your domain until that transfer is complete. If that’s important to you, make sure you leave enough time for your domain to be transferred to Squarespace before your desired launch date. See this resource on how to transfer domains. See this resource on how to assign a domain you purchased with Squarespace to a specific website. Also - bonus thing to note - if you don’t have a Squarespace plan OR a domain yet, it can be a good idea to wait to purchase your domain until after purchasing Squarespace plan because it will come with a free domain for one year! If you already purchased a domain with Squarespace, and then purchase a Squarespace website subscription, Squarespace says “If you sign up for an annual billing plan within one year of registering your domain, contact them for a retroactive application of the free domain offer."